Baguio-Benguet Community Credit Cooperative – CAR
Cooperative

• Challenges
  • High overhead costs
  • High delinquencies/past due accounts
  • Few satellite offices to address concerns of the growing number of members
  • Poor records management
  • Poor technology for the processing of accounts
  • Underutilized office spaces
• Productivity programs implemented
  • Installed solar panels to convert light into electricity to generate savings
  • Implemented collection strategies and Amnesty Rebuilding Economic Stability Program (BBCCC Cares)
  • Created Debt Recovery Team (DRT)
  • Established of new satellite office
  • Implemented Records Management Program (RMP)
  • Established electronic payroll payment, human resource management system
  • Leased out underutilized or idle spaces
• Outcomes of productivity programs
  • On business
    • Increased loan portfolio
    • Reduced delinquencies/past due accounts
    • Increased total productivity and improved financial performance
    • Increased membership
    • Improved process cycle time
    • Generated revenue from leased out spaces
    • Recipient of Certificate of Compliance from the Cooperative Development Authority – CAR
  • On people
    • Productivity or performance incentive schemes through annual and monthly incentives
    • Loyalty recognition program
    • Welfare programs such as skills enhancement, lakbay aral, and work-life balance programs
    • Additional leave benefits and medical/financial assistance

May 2020