Cagayan I Electric Cooperative, Inc. – Region II
Cooperative

• Challenges
  • Internal
    • Poor records management
    • Unsynchronized processes
    • Delays in encoding of meter reading outputs
    • No performance evaluation
  • External
    • Longer period of business transactions
    • Poor customer service and high customer complaints
    • Difficulty in supplying quality electricity to municipalities
    • High systems loss
  • Productivity programs implemented
    • Implemented collection efficiency program
    • Implemented an integrated online system for key operations
    • Established individual performance evaluation for employees
    • Improved customer service
    • Enhanced and upgraded the distribution line system
    • Implemented Systems Loss Reduction Program
  • Outcomes of productivity programs
    • On business
      • Increased collection and collection
      • Shortened payment transaction time
      • Real time meter reading and printing
      • Reduced process cycle time (from application to connection)
      • Reduced number of power interruptions and complaints
      • Reduced systems loss rate
      • Increased employees’ performance
      • Increased number of member-consumers
      • Increased employment
    • On people
      • Productivity or performance incentive schemes through monthly incentives and bonuses
      • Loyalty recognition program
      • Welfare programs such as skills enhancement, health, and work-life balance programs

May 2020