JMH Microfinance Incorporated – Region V
Microfinancing

• Challenges
  • Internal
    • Weak management competencies
    • Limited office space
    • Poor service delivery and microfinance methodology
  • External
    • High client turnovers
  • Productivity programs implemented
    • Created a Strategic Support Department and Client Development Services Department
    • Automated its processes
    • Shortened processes on product delivery
    • Strengthened network and partnerships with other establishments
    • Transferred to a new home office with training facility
  • Outcomes of productivity programs
    • On business
      • Increased total productivity and revenue
      • Decreased portfolio at risk and client dropout
        • Increased number of client size by 4% from 2004-2015.
      • On people
        • Productivity or performance incentive schemes through monthly incentives and bonuses,
        • Employee recognition program,
        • Welfare programs such as study programs through a training and development academy, Medical Assistance Fund (MAF), and work-life balance programs

May 2020