Baguio’s “Pony Boys” Trained on Service Quality

NWPC and RTWPB-CAR conducted productivity and service quality training for the horse handlers or “Pony Boys” of Wright Park in Baguio City on December 20-21, 2022.

In his opening message, DOLE-CAR Regional Director and RTWPB-CAR Chairperson Nathaniel Lacambra stressed that the objective of the activity is to improve the quality of service provided by the “pony boys” to the visitors and tourists of Baguio City. He said that it is part of the full-cycle assistance program entitled “Trabaho, Turismo, Asenso: Ang Pony Boys” developed by DOLE-CAR to informal workers in the tourism sector.

NWPC OIC-Director Jerome Yanson and Atty. Marvie M. Fulgencio, Board Secretary of RTWPB-CAR, served as trainers/resource persons on productivity, service quality concepts and principles, service error and recovery, good grooming and personal hygiene and related topics.

The training was part of the convergence program of DOLE-CAR and RTWPB-CAR, Department of Tourism (DOT-CAR), Department of Health (DOH-CAR), Professional Regulation Commission (PRC-CAR), Technical Education and Skills Development Authority (TESDA-CAR), and City Government of Baguio.

Beneficiaries of the service quality improvement program were members of the Horse Handlers Association and the Kabalyero Guardians Association. (With report from RTWPB-CAR)


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