It was Analyn Narra’s first time to step into a hotel and be served lunch and merienda while listening to lectures in an airconditioned hall.
Narra, 38, is a lady pedicab driver who has been pedaling in Intramuros for about a decade. She was attending a service quality training facilitated by the Department of Tourism (DOT) and Department of Labor and Employment (DOLE), thru the National Wages and Productivity Commission (NWPC), in a hotel in Binondo, Manila, on 7-8 November 2022.
Narra was just one of the 120 Intramuros pedicab drivers profiled as beneficiaries of the DOLE Integrated Livelihood Program. She and other pedicab drivers and ambulant vendors were awarded livelihood assistance by DOLE and DOT officials on October 27, 2022, in Plaza Roma in Intramuros.
Part of the livelihood assistance was the refurbishment of the pedicabs plying along the streets of the historic walled city.
“Maganda po ang tulong na binigay ng DOLE at nakatulong po sa akin dahil naaayos po ang side car ko. Malaki po ang naitulong sa akin lalo na sa mga anak ko dahil mayroon na po akong tuluy-tuloy na pagkakakitaan,” Narra said of the livelihood package she had received from DOLE.
Aside from the livelihood assistance, Narra and other pedicab drivers also received emergency employment assistance for 10 days and were paid the daily minimum wage.
They were provided with service quality training, a productivity program offered by DOLE-NWPC to DOT-trained community tour guides represented by pedicab drivers, karitelas, other vendors, and tourism-oriented small-scale enterprises such as souvenir shops.
Padyak drivers were trained in an end-to-end cycle of service quality to prevent or correct service errors. They were provided with free pedicab makeovers and service quality training to raise the level of their tourism and entrepreneurial services.
DOLE Undersecretary Ciriaco Lagunzad and OIC-Undersecretary Dominique Rubia-Tutay spearheaded the provision of a package of assistance and conduct of service quality training to padyak drivers. They emphasized the practice of personal hygiene and good grooming habits as important components of service quality.
“Natutunan ko po sa training ay kung paano maserbisyuhan nang maayos ang mga sasakay sa padyak gaya ng mga turistang foreigners o maging ang mga nag-oopisina. Gagamitin ko po lahat ng natutunan ko sa magandang paraan para mas lumaki pa ang aking kikitain at makabili ng isa pang padyak o makapagtayo ng sari-sari store,” Narra said after finishing the service quality training.
The project was in addition to DOLE’s partnership with the DOT for the ‘Trabaho, Turismo, Asenso Job Fair program. Under the existing memorandum of understanding between DOLE and DOT, assistance is given to community-based tourism organizations in the form of quality service and livelihood interventions.